Last updated: 2026
I want you to be fully satisfied with your artwork. If something is not right, I’m here to help. Please review the policy below to understand how returns and refunds work at STIA.
- Eligibility for Returns
You may request a return within 14 days of receiving the artwork if:
the artwork arrives damaged,
the artwork does not match the description or photos,
the wrong item was delivered.
To start a return, please contact me at info@stiart.com with your order number and photos of the issue.
- Condition of Returned Artwork
Returned artwork must be:
in its original condition,
securely packaged in the same or equivalent protective materials,
accompanied by the Certificate of Authenticity.
I cannot accept returns of artwork that has been visibly used, altered, or damaged after delivery.
- Refunds
Once the returned artwork is received and inspected, I will notify you of the approval or rejection of your refund.
If approved:
refunds are issued to your original payment method,
processing time is typically 5–10 business days.
Shipping costs are refundable only if the artwork arrived damaged or incorrect.
- Non‑returnable Items
The following items cannot be returned:
digital products,
commissioned or custom-made artworks,
artworks marked as “final sale”.
- Damaged or Lost Packages
If your artwork arrives damaged, please contact me within 48 hours of delivery.
I will arrange a replacement or refund after reviewing the provided photos.
If a package is lost in transit, I will work with the carrier to resolve the issue and provide a refund or replacement.
- How to Start a Return
To initiate a return, email me at info@stiart.com with:
your full name,
order number,
reason for return,
photos (if applicable).
I will provide detailed instructions for shipping the artwork back.